Bob and his team were informative and responsive. Always answered my questions and didn’t seem bothered with all my calls and emails. Made you feel like you were the only customer despite being busy. What else can you ask for.
Michael J SSep-17-2021
Reviewed by Melinda L.W. Desler for Bob Mohrhusen
Easy to work with and communication was excellent!
Thank you!
Melinda L.W. DeslerSep-10-2021
Reviewed by Meghan W for Bob Mohrhusen
Great customer service!!!
Meghan WSep-06-2021
Reviewed by Heath Wynn for Bob Mohrhusen
Very easy process with great communication!
Heath WynnSep-02-2021
Reviewed by Justin Daniel Wakeman for Bob Mohrhusen
Fast, friendly process.
Justin Daniel WakemanSep-01-2021
Reviewed by Lynn F Winstead for Bob Mohrhusen
The process was made quite easy with all staff involved.
Lynn F WinsteadSep-01-2021
Reviewed by Melissa M. Mowry for Bob Mohrhusen
Such a great experience with Bob and his team. Communication was always prompt whether through phone calls, text messages or emails. I was kept updated throughout the entire process. My clients were even able to close early which made them incredibly happy!
Melissa M. MowryAug-28-2021
Reviewed by Wayne Cofer for Bob Mohrhusen
Good Service
Wayne CoferAug-24-2021
Reviewed by Elizabeth C. Wade for Bob Mohrhusen
Everyone was so nice and patiently explained and sometimes re-explained each step of the process. Very reassuring guidance to help me meet my goals!
Elizabeth C. WadeAug-24-2021
Reviewed by Michael Allan for Bob Mohrhusen
Very efficient with excellent communication from beginning to end via text and from the underwriting personnel.
Michael AllanAug-24-2021
Reviewed by Sally N H for Bob Mohrhusen
I was so amazed how fast my closing was! The best experience I’ve had.
Sally N HAug-02-2021
Reviewed by Katrina J for Bob Mohrhusen
Finding out sooner what requirements the VHDA wanted.....
Katrina JJul-30-2021
Reviewed by Monica Rollings for Bob Mohrhusen
I loved the portal to upload the documents but had to take my own initiative in making sure I knew what to do.
I felt very lost in the process---for example, it was a surprise to me that our insurance was being paid through our Escrow.
Additionally, we had several basic, common questions that we felt could have been addressed at the start of the process. For example, at what point in the process do we place our down payment? Can we wire money instead of certified checks? How do we pay our first mortgage payment online? etc...
Monica RollingsJul-13-2021
Reviewed by Shannon L Smith for Bob Mohrhusen
The personal touches and follow up communication to ensure that all the paperwork was submitted and correct. Bob and Anna were awesome. They stayed in constant contact, making sure that I was taken care of and that everything ran as smoothly as possible. They’re great, and I would recommend Bob and his team to anyone; they absolutely earned my trust and future business.
Shannon L SmithJun-26-2021
Reviewed by Kelsie N Parker for Bob Mohrhusen
Every one was very friendly and informative! No matter how many questions I had they were answered quickly and didn’t make me feel like a bother!